Reach us

ClearProof Desk is a small editorial team, and email is the only channel we run. Write to [email protected] and a person will read it.

What we are glad to hear about

• Corrections. A figure that has moved, a rule that has changed, a page that has gone stale — tell us what is wrong and, if you can, where the current version is published. Corrections go to the front of the queue.
• Checks we have not published. If there is a trust question about Olymp Trade that this site does not answer, say so and we will look at adding it.
• Clone sites and fake support numbers. Impostor domains and fraudulent "customer care" numbers are the biggest practical danger in this category. If you have found one, send the exact address or number and we will flag it in the relevant guide.
• Editorial and press enquiries, including questions about how a particular verdict was reached.

What we cannot help with

We are an independent editorial site, not the platform. We have no access to any trading account, so we cannot check a balance, release a withdrawal, complete a verification, reset a password, close an account or reverse a trade. Requests of that kind have to go to the platform's own support through its official app or website — and only through those, never through a phone number found in a search result or a forum post.

We also cannot recover money that has been lost. Anyone who contacts you offering to do so for a fee is running a second scam. We will never ask you for a password, a one-time code, a screen-share, a document or a payment, and any message that does is not from us.

What to include

For anything about a specific page, the page address and the sentence you are querying is usually enough. For a correction, a link to the source that shows the current position saves a round trip. We reply in English; messages in Hindi, Indonesian, Arabic and Thai are welcome and we will answer them in English.

Response times

We are a small desk and we do not run a support rota, so a reply can take a few working days. Corrections are prioritised over everything else. Nothing sent to this address is passed to Olymp Trade or to any partner programme.

Editorial responsibility sits with Yasmin Delacroix, Trust and Safety Editor.